Shipping Policy

Orders placed with us will leave our studio within 1 - 2 business day, however occasionally, due to unforeseen circumstances, an order will take up to 3 days to ship. If there is any delay longer than this we will be sure to contact you and let you know when your item will be shipped.

Tracking numbers will be sent you via email as soon as we have booked your order onto the courier.

We will ship all orders via GoSweetSpot, however we reserve the right to use any carrier. 

  • Your purchased goods will be couriered using the Signature Required acceptance, which ensures that your goods are covered by insurance if it is lost or damaged. 

We will forward any delivery messages we receive to the Courier Driver on the delivery notes. We cannot guarantee that the drivers will action the written requests as we do not directly control these areas of the delivery chain and is therefore beyond our control.

Rural deliveries may take longer to be delivered.

Please make sure you check your shipping address carefully as orders are printed out and sent using the details the customer has entered in.